Terms & Conditions
Price and payment
All prices are inclusive of VAT except where otherwise indicated. Please note that any freight charges will be noted at check-out. In the basket you can see the total price including any fees. If you are you under 18 you need parental permission to shop with us. Duty fees may apply for shipments outside the EU, which is payed by the purchaser.
We reserve the right for any eventual, temporary or permanent out of stock items in our assortment.
Online Credit Card Payment
We accept payment cards Visa, MasterCard and American Express. (Sorry, we do not accept Visa Debit Electron cards)
Credit card payment is entirely free.
All pages where you as a customer leave your personal details when purchasing are so-called secure pages (encrypted transmission). If you see that the address bar begins with https:// you are on a secure page. We work with DIBS Payment Services AB (www.dibs.se) for the redemption of card payments. DIBS Payment Services AB is a FSA authorized credit market company with compliance to the PCI DSS. Transfer of card data is encrypted. Note that Akademikliniken does not store any credit card numbers, as this is handled by DIBS Payment Services AB.
3DSecure is a technology developed by Visa to authenticate that the person who is dealing with the debit card is the owner of the card. This standard is also used by MasterCard. This technology means that when you use your card to purchase goods or services on the internet it is up to your card issuer or bank to identify you. Via encrypted communication, the card is controlled by a dedicated security server. The advantage for you, as a consumer, to use a payment service on the internet that offers 3DSecure means that you verify yourself as the actual cardholder, meaning less risk that the card is used fraudulently. You can recognize a 3D secure-secure payment solution through the Visa brand, "Verified by Visa" and MasterCard's trademark "SecureCode". Read more at www.visase.com
The products are supplied using DHL, or other currier, depending on the destination. Delivery time is normally 3-10 workdays and delivery of your order is to your nearest delivery point. We offer delivery within EU and the nordic countries.
We apply the Distanshandelsdagen Act (applies for internet shopping) and this gives you 14 day return period, without giving any reason. The product must be returned in an unused condition and in its original packaging (complete with inner packaging, labels, etc.). Akademikliniken reserves the right to refuse a return if the product is used. The product must be returned substantially unaltered. For returns, contact us at firstname.lastname@example.org or +46 (0)8-61 45 448 for further instructions. The purchase price is refunded within 30 days after we have regained the article. Cost of shipping is not refundable. You as a customer provide the return shipping. Returns can not be done by cash on delivery. We recommend any product returns to be packed and protected well, as the customer bears the transport risk.
Complaints and Returns
If a product is faulty, defective or wrongly delivered, please contact us at email@example.com or +46 (0)8-61 45 448 within a reasonable time to get help with how to proceed. The product should be accompanied by a written description of the defect / deficiency and returned well packaged with the attached description of the error. If goods are damaged or lost when you returned, you as the customer are liable. When we receive the article and approve the complaint, we make one of the following:
- Send a new identical error-free product.
- Reimburse you the goods. The cost of return shipping is paid to you retroactively approved after complaints. For a replacement or defect, Akademikliniken is responsible for paying shipping charges.
Under the Personal Data Act (PUL), we must ask you to agree that we handle information about you. All personal information you provide to us, or that we may be a party to, will be handled by Akademikliniken simply as a data controller. The personal information you provide will be used to ensure supplies to you, the credit investigation, to provide offers and information on our range to you. The information you provide is only available to Akademikliniken. You have the right to inspect this information. You have the right to request Akademikliniken deletes or corrects the information held about you. By accepting the Akademikliniken terms of purchase, you agree to the above.
Akademikliniken is exempt from penalty for failure to perform certain obligations in this agreement if the failure is due to circumstances as described below and impedes, prevents or delays the performance. As the liberating factor to be considered among others; a public authority act or omission, new or amended legislation, industrial disputes, blockades, strikes, fire or flood, sabotage or accident of significant size. The force majeure also includes decisions by authorities that affect the market negatively and products, such as restrictions, warnings, ban on sale, etc.
Akademikliniken reserves the right for any typing errors and any changes of technical data that are beyond our control. For more information on your rights and responsibilities as a consumer you will find at the Consumer Agency www.konsumentverket.se .
Should you have any questions about our terms of sale, do not hesitate to contact us at telephone 08-61 45 448 or firstname.lastname@example.org. We appreciate your patronage and welcome your feedback.